Published: 2026-02-09

A Survey on Generative AI Chatbots in Customer Service: Challenges, Benefits, and Use Cases

Venkata Kishore Chilakapati, Srikanth Reddy Keshireddy, Venkata Teja Nagumotu, Harsha Vardhan Reddy Kavuluri, Akhil Kumar Pathani, Ajay Dasari (Author)

17-27

AI-Powered Data Analytics for Strengthening Customer Loyalty and Personalization in Retail

Muzaffer Hussain Syed, Uday Kumar Ragireddy, Prasanth Varma Addepalli, Sridhar Reddy Bandaru, Dhuli Shyam, Prabu Manoharan (Author)

28-36

Recent Advances in Anomaly Identification for IoT Devices Using Machine and Deep Learning Models

Prathik Kumar Jannu, Javed Ali Mohammad, Sri Harsha Panchali, Usha Mohani Kavirayani, Krishna Bhardwaj Mylavarapu, Jenitha Pilli (Author)

37-47