Digital Transformation and Business Resilience: How Service Now-Powered Automation Improves Organizational Performance, Risk Management, and Customer Satisfaction. Journal of Data Analysis and Critical Management, [S. l.], v. 2, n. 01, p. 48–62, 2026. DOI: 10.64235/12ym3k43. Disponível em: https://jdacm.com/index.php/jdacm/article/view/110. Acesso em: 15 jul. 2026.