A Survey on Generative AI Chatbots in Customer Service: Challenges, Benefits, and Use Cases. Journal of Data Analysis and Critical Management, [S. l.], v. 2, n. 01, p. 17–27, 2026. DOI: 10.64235/8xx2mg62. Disponível em: https://jdacm.com/index.php/jdacm/article/view/105. Acesso em: 28 mar. 2026.